Crixo FAQ – All Your Questions Answered

No. Under Crixo's policy, each person may only register one account. If multiple accounts are found belonging to the same individual, they may be suspended and funds withheld. Enjoy all the benefits with just one account.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email address and an OTP will be sent to you. Verify the OTP and set a new password. The whole process takes less than 5 minutes.

KYC verification may be required for large withdrawals. Go to Account Settings and upload a photo of your National ID (NID) or passport. Verification is usually completed within 24–48 hours, after which you'll unlock additional benefits.

The minimum deposit on Crixo is just BDT 100. Maximum deposit limits vary depending on the method and account type. Typically, mobile banking allows up to BDT 50,000 per day, while bank transfers may allow higher amounts.

Deposits are usually credited within 5–10 minutes. If your account hasn't been topped up after 15 minutes, please contact our live chat support with your transaction ID or reference number. The issue will be resolved within 24 hours.

The minimum withdrawal on Crixo is BDT 300. Before withdrawing, make sure you have met the turnover requirements for any bonuses. Withdrawals can only be made to your own mobile banking or bank account.

Common reasons for a rejected withdrawal include: incomplete KYC verification, unmet bonus turnover requirements, or incorrect payment details. Contact our support team and they'll identify the issue and help you resolve it.

Each bonus comes with its own turnover requirement. Typically, you need to wager 5–15 times the bonus amount to meet the condition. For example, if you receive a BDT 1,000 bonus with a 10x requirement, you must place BDT 10,000 in bets before withdrawing.

Refer a friend to Crixo and earn a referral bonus once they register and make their first deposit. Find your unique referral link in your Account Settings. The more friends you refer, the more bonuses you earn.

If you lose connection, your session is saved on the game server. When you reconnect, the game resumes from exactly where you left off. Bet results are securely stored on the server, so there's no risk of losing your progress.

Fish Game is an arcade-style shooting game where various fish swim across the screen and you shoot them with bullets. Bigger fish are worth more points. Different weapons are available, each with unique power. Start with small bets to get the hang of it.

To install a third-party APK on Android, go to your phone's Settings and enable the "Unknown Sources" or "Install unknown apps" option. Follow this path: Settings → Security → Install unknown apps — then grant permission. After that, open the APK file to proceed.

Yes, use the same account on both the Crixo website and mobile app. Your balance, bonuses, and history stay fully synced — deposit on the web and it shows up in the app instantly. No separate account needed.

Go to Account Settings and click on the "Security" section. You'll find the "Two-Step Verification" option there. Enable 2FA using your mobile number or Google Authenticator. This will significantly protect your account from unauthorized access.

If you suspect unauthorized access to your account, change your password immediately and contact our support team. You can also request a temporary account lock. Your login history is available in Settings.

Yes, the Crixo support team provides full service in Bengali. Our entire support process is designed with Bangladeshi users in mind — get help in Bengali any time, day or night.