Crixo Terms & Conditions – The Complete Guide for Members

By accessing or using the Crixo platform, you fully agree to these Terms & Conditions. This agreement constitutes a legally binding contract between you and Crixo. If you do not agree with any part of these terms, please refrain from using the Crixo platform.

Crixo is an internationally licensed online gaming platform. Our services are available to members in Bangladesh and various other countries. However, it is your responsibility to ensure that online gaming is legal under the laws of your own country.

Crixo reserves the right to modify these Terms & Conditions at any time. If changes are made, notice will be provided via your registered email or on the platform. Continued use of the platform following any changes will be deemed acceptance of the updated terms.

To open an account with Crixo, you must provide accurate and truthful information. Accounts registered with false information may be cancelled at any time. Each individual may only operate one account.

• During registration, you must provide your real name, date of birth, and contact details.
• A copy of your national ID card or passport may be required for account verification.
• Keeping your account password secure is your responsibility. Do not share it with anyone.
• If you notice any suspicious activity on your account, contact Crixo support immediately.
• Operating multiple accounts from the same device or IP address is strictly prohibited.
• Withdrawals may be delayed if the Crixo KYC (Know Your Customer) process has not been completed.

To make a deposit at Crixo, you can use bKash, Nagad, Rocket, or bank transfer. All transactions are processed in BDT. Deposits are generally credited to your account instantly.

Your account must be fully verified before you can make a withdrawal. Withdrawals are generally processed within 15 minutes to 24 hours. Additional verification may be required for large withdrawal amounts.

• It is recommended that deposits and withdrawals be made using the same payment method.
• Transactions made through third-party accounts are strictly prohibited.
• Crixo does not charge any deposit fees; however, fees imposed by your payment provider may apply.
• If your account has an active bonus, wagering requirements must be met before a withdrawal can be made.

Crixo offers a variety of bonuses and promotional offers. Each bonus has its own specific terms and conditions, which are detailed on the relevant promotion page. Claiming a bonus constitutes acceptance of all its associated terms.

• Welcome Bonus: A bonus of up to 150% is available on your first deposit, with a wagering requirement of 30x.
• Weekly Cashback: A cashback of a set percentage on net losses is available every week.
• Reload Bonus: A fixed bonus applies to each subsequent deposit.
• Referral Bonus: Refer a new member and both parties will receive a bonus.
• Loyalty Points: Points accumulate with every bet and can later be converted into cash.

Crixo maintains strict monitoring to prevent bonus abuse. Any attempt to claim bonuses by opening multiple accounts or exploiting system vulnerabilities will result in the forfeiture of all bonuses and winnings from the accounts involved.

All betting activities on Crixo – Sports Betting, casino games, Live Casino, fish games, and more – are governed by these Terms & Conditions. The specific rules for each game are detailed in the game lobby.

• The minimum bet amount is BDT 1, and the maximum bet varies depending on the game and circumstances.
• If a game or bet remains incomplete due to a technical error, Crixo reserves the right to void that bet.
• For Sports Betting, official results shall be considered final.
• If your internet connection drops during an active bet, your position at that moment will be recorded.
• All games use RNG (Random Number Generator) technology that has been independently tested and verified.
• In Live Casino games, the dealer's decision is final and no appeals will be accepted.

Crixo guarantees that all game outcomes are completely fair and uninfluenced. Our RNG system undergoes regular third-party audits, and the RTP (Return to Player) information for all games is publicly disclosed.

Crixo is committed to maintaining a fair and safe gaming environment. The following activities are strictly prohibited and will result in immediate account closure:

• Operating multiple accounts by the same individual.
• Registering with fake or stolen identity documents.
• Attempting to hack the system or collect information through unauthorized means.
• Using automated bots or software to play games.
• Using the Crixo platform for money laundering purposes.
• Bonus system manipulation or abuse.
• Harassing or intimidating other members.
• Abusive or disrespectful behaviour toward Crixo staff.

Crixo is firmly committed to responsible gaming. We believe gaming should be a source of entertainment, never a cause of financial hardship. That is why Crixo provides its members with a range of protective tools.

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Decide in advance the maximum amount you are willing to lose within a given period.
• Cooling-Off Period: Take a break ranging from 24 hours up to 30 days.
• Self-Exclusion: Close your account permanently or for a set period of time.
• Time Tracking: You will receive regular reminders of how long you have been playing.

If you feel that gaming is having a negative impact on your life, please reach out to the Crixo support team or seek professional help. For more information, visit our Responsible Play View page.

Crixo places the highest priority on protecting your personal information. We comply with GDPR and international data protection standards. Your data is never sold or improperly shared with third parties.

• Your information is collected solely for the purposes of providing services, verification, and security.
• All data is secured with 256-bit SSL encryption.
• Your financial information is never stored on our servers.
• You have the right to access, correct, and delete your personal data.
• Please read our privacy policy for full details on our use of cookies.

Crixo reserves the right to close or suspend any account at any time and for any reason. In practice, this is typically done in cases of rule violations, suspected fraud, or at the member's own request. Members may also close their account voluntarily at any time.

• Any valid remaining balance may be withdrawn before the account is closed.
• If an account is suspended for rule violations, bonuses and any associated winnings may be forfeited.
• Requests for voluntary account closure must be submitted through the support team.
• Requests to reopen an account during an active self-exclusion period will not be accepted.
• Data retained after account closure will be kept for a specified period in accordance with applicable law.

If you have a dispute with Crixo, please contact our support team first. We always strive to resolve member issues quickly and satisfactorily. In most cases, disputes are settled within 24–72 hours.

• Contact the support team and clearly describe the details of your issue.
• Attach any relevant evidence or screenshots.
• The support team will respond within a maximum of 72 hours.
• If your issue remains unresolved, you have the option to escalate it to senior management.
• Disputes may also be resolved through third-party mediation.

Crixo strives to deliver the highest quality of service; however, there are limits to Crixo's liability in certain situations. Crixo will not be held responsible for any losses arising from the following circumstances:

• If a game is interrupted due to your internet connection being lost.
• If a transaction fails due to an issue with your device.
• Service disruptions caused by natural disasters or unforeseen events beyond Crixo's control.
• When a transaction is delayed due to issues with a third-party payment provider.
• If your account suffers losses due to your password being compromised.

However, if your account is incorrectly debited due to a technical error or there is a discrepancy in a game result, Crixo will investigate the matter and take appropriate corrective action.

Crixo reserves the right to amend, modify, or update these Terms & Conditions at any time. Members will be given at least 7 days' notice of any significant changes. Notices may be sent via email, SMS, or a pop-up message on the platform.

Continued use of the Crixo platform after any changes will be considered acceptance of the updated terms. If you do not agree with the new terms, please stop using the platform and request account closure.