Privacy & Security

Crixo Privacy Policy – Your Data Is Completely Safe

At Crixo, your data is protected with the highest level of security. We never sell or misuse your personal information. This Privacy Policy explains exactly what data Crixo collects, why it is collected, and how it is kept safe.

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How We Protect Your Privacy

Crixo's 6 Core Privacy Protection Principles

Strong Encryption

All your data is protected with 256-bit SSL encryption. No one can intercept or read your information in transit.

Your Data Is Never Sold

Crixo never sells your personal data to third parties. Your information belongs solely to you.

Minimal Data Collection

Only necessary information is collected. crixo does not store any data that isn't required.

Secure Data Storage

Your financial information is not stored on our servers. Payment processing is handled through a completely separate and secure system.

Regular Audits

Our security measures are regularly tested and audited by independent third parties.

In Your Control

You can view, correct, or request deletion of your data at any time.

What Information We Collect

Crixo collects certain personal information necessary for registration and service delivery on the platform. We always follow a minimal data collection approach — only what is strictly required, nothing more. Below is a detailed overview of the types of information Crixo collects:

Type of Information Example Reason for Collection
Personal Identification Information Full name, date of birth Account Creation & Age Verification
Contact Information Email, mobile number Notifications & Support
Identity Verification Documents NID, Passport KYC Verification & Fraud Prevention
Transaction Information Deposit/Withdrawal History Account Records & Security
Device Information IP address, browser type Security & Fraud Detection
Gaming Activity Betting history, wins/losses Service Improvement & Support
Your full payment card or mobile banking account number is never stored on Crixo's servers. This information is processed directly through the payment gateway.

How Your Information Is Used

Crixo uses your data only for specific, legitimate purposes. Our privacy policy ensures you retain full control over your personal information. Below is a breakdown of how we use your data:

  • Account Management: To create, verify, and keep your Crixo account secure.
  • Service Delivery: To smoothly manage gaming, deposits, withdrawals, and other services.
  • Contact: To send important updates, bonus offers, and support messages.
  • Fraud Prevention: To prevent unauthorised transactions and ensure account security.
  • Legal Compliance: To report information required by regulatory authorities.
  • Service Improvement: To analyse data and improve your experience.
  • Responsible Gaming: To detect problem gambling behaviour and take appropriate protective measures.
Crixo never shares your data with third parties for marketing or advertising purposes. You can unsubscribe from promotional emails at any time.

Who Your Information Is Shared With

The core commitment of Crixo's Privacy Policy is never selling your data. However, in certain specific situations, limited information may be shared with trusted partners:

  • Payment Providers: Only the information required for processing payments via bKash, Nagad, Rocket, and similar services is shared.
  • Identity Verification Agencies: May be shared with licensed third parties for KYC verification purposes.
  • Legal Authorities: Information may be required to be disclosed if mandated by a court order or government directive.
  • Technology Service Providers: Cloud server and security software providers may access limited data under contractual agreements.
All third parties associated with Crixo are bound by a strict confidentiality agreement. Under no circumstances are they permitted to share or use your data elsewhere.

Cookie Policy & Tracking

Crixo's website and app use cookies. Cookies are small data files stored on your device. They help improve your experience, maintain your session, and ensure security.

Cookies We Use:

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of some Crixo services.

Data Protection Measures

Crixo employs internationally recognised technologies and methods to keep your data secure. Our security team monitors your account activity 24/7, and any suspicious activity is acted upon immediately.

  • TLS/SSL Encryption: 256-bit encryption is applied during all data transfers.
  • Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
  • Firewall Protection: Advanced firewall systems to prevent unauthorised access.
  • Regular Backups: Regular secure backups are performed to prevent data loss.
  • Penetration Testing: External experts regularly test the system for vulnerabilities.
  • Staff Training: All Crixo staff receive regular training on data protection.
In the event of a data breach (should one ever occur), affected members will be notified within 72 hours and immediate protective measures will be taken.

Your Privacy Rights

Under Crixo's Privacy Policy, you hold several important rights over your own data. These rights are recognised under GDPR and international data protection laws. A detailed breakdown of your rights is provided below:

Right to Access Your Information

You have every right to know what information Crixo holds about you.

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

Right to Erasure

Under specific conditions, you may request the deletion of your personal information.

Right to Restrict Processing

You may object to the processing of your information in certain circumstances.

Data Portability

You have the right to receive your data in a readily readable format.

Marketing Opt-Out

You have the right to opt out of promotional communications at any time.

To exercise these rights, please contact Crixo's support team. We typically respond to all requests within 30 days.

Children's Privacy Protection

Crixo is an adult gaming platform. Our services are strictly for users aged 18 and above. Crixo never intentionally collects personal information from minors.

  • Age verification is mandatory at the time of registration.
  • Any account found to belong to a person under 18 is closed immediately.
  • Any information collected from a child inadvertently is deleted promptly.
  • If parents discover an account registered in a minor's name, they can contact our support team immediately.
If you suspect a minor is using Crixo, please contact our support team immediately. We will act promptly and delete any related data.

Privacy Policy Updates

Crixo reserves the right to update or amend this Privacy Policy at any time. Changes may occur due to legal requirements, technological developments, or expansion of our services.

  • Members will be notified by email or SMS at least 7 days before any significant changes take effect.
  • The date of the latest update is always shown at the top of this page.
  • Continued use of Crixo after any policy change will be considered acceptance of the updated policy.
  • If you do not agree to the updated policy, you may request to close your account.

Contact & Complaints

If you have any questions, concerns, or complaints regarding the Privacy Policy, please reach out to our dedicated support team. Crixo always treats your privacy-related requests as the highest priority.

  • Live Chat: Available on the platform 24/7.
  • Email: [email protected] (responses are generally provided within 48 hours).
  • Support Ticket: Log in to your account to raise a support ticket.
We will process any privacy-related request within 30 days. For urgent matters, reach out via live chat — we are always ready to help.

Frequently Asked Questions About the Privacy Policy

Most Frequently Asked by Members

No. Crixo does not share your mobile number or any other contact details with advertisers or third parties. This information is used solely for account verification and important notifications.

NID or passport copies submitted for KYC verification are retained for a maximum of 5 years in accordance with legal obligations. This data is stored on encrypted servers and can only be accessed by authorised staff when necessary.

When your account is closed, most of your personal data is deleted. However, transaction records may be retained for a specified period to meet legal requirements. If you request complete data deletion, we will process it within 30 days.

Yes, crixo monitors your gaming activity — but solely to ensure responsible gaming, prevent fraud, and improve service quality. This information is never sold to third parties.

For certain technical services, data may be processed on international servers, but this is always done in compliance with GDPR and international data protection standards. Crixo ensures that your information remains equally protected on overseas servers.

Your Privacy Is Our Priority

Every piece of your information is completely safe at Crixo. Play with confidence, enjoy with peace of mind. Register today and experience secure gaming.

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